Privacy Policy

1. Introduction

h7777 ("h7777", "we", "us", "our") is committed to protecting and respecting the privacy of every player who uses our online casino and sports betting platform at h7777.asia. This Privacy Policy ("Policy") describes in detail how we collect, use, store, share, and protect personal information about you when you visit our website, register an account, make deposits or withdrawals, play games, or otherwise interact with any part of the h7777 Platform.

This Policy should be read alongside our Terms and Conditions, which govern your use of the h7777 Platform. By registering an account or continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal information as described herein. If you do not agree with the practices described in this Policy, please do not use the Platform.

2. Information We Collect

h7777 collects personal information from you in three main ways: information you provide directly, information we collect automatically when you use the Platform, and information we receive from third-party identity verification and payment providers. We describe each category in detail below.

Information You Provide Directly

When you register an account, complete KYC verification, contact support, or use any interactive feature of the Platform, you may provide us with the following categories of personal information:

• Identity information: full legal name, date of birth, gender, and nationality.
• Contact information: residential address, email address, and phone number (Bangladesh mobile numbers accepted).
• Verification documents: copies of government-issued photo ID (National ID card, passport, or driving licence), proof of address documents, and selfie photographs where required by our KYC process.
• Financial information: bKash mobile wallet number, Nagad account number, Rocket account number, bank account details, or card details used for deposits and withdrawals.
• Communications: messages you send to our customer support team, feedback you submit, and responses to surveys or promotional campaigns.

Information Collected Automatically

When you access the h7777 Platform, our systems automatically record certain technical and behavioural data. This data is necessary to operate the Platform securely, detect fraud, and improve the user experience. The categories of automatically collected data include:

• Device and connection data: IP address, device type, operating system, browser type and version, screen resolution, and time zone.
• Session data: login timestamps, pages visited, time spent on each page, clicks, scroll depth, and navigation path through the Platform.
• Transaction data: deposit and withdrawal history, bet history, game session history, bonus activations, and account balance changes.
• Cookie and tracking data: information stored by cookies and similar tracking technologies, including session identifiers, preference settings, and analytics data. See Section 9 for full cookie details.

Information from Third Parties

h7777 may receive personal information about you from third parties where this is necessary to verify your identity, process payments, or detect fraud. These third parties include our KYC verification partner, payment processors for bKash, Nagad, Rocket and card networks, and fraud prevention and anti-money-laundering screening services. We do not receive personal data from data brokers or advertisers.

3. How We Use Your Information

h7777 uses the personal information we collect for the following specific and legitimate purposes. We process your data only where we have a valid legal basis to do so, as set out in Section 5 below.

• Account creation and management: to register your account, verify your identity, maintain your account in good standing, and provide you with access to the Platform's features.
• Payment processing: to process deposits and withdrawals via bKash, Nagad, Rocket, Visa, Mastercard, and other supported payment methods, and to maintain an accurate record of your transaction history.
• Legal and regulatory compliance: to fulfil our obligations under applicable anti-money-laundering, counter-terrorism financing, and know-your-customer laws, and to respond to lawful requests from regulatory and law enforcement authorities.
• Fraud prevention and security: to monitor transactions and account activity for signs of fraud, money laundering, collusion, bonus abuse, and other prohibited activities, and to protect the security and integrity of the Platform.
• Responsible gaming: to enforce age restrictions, apply self-exclusion requests, monitor for problem gambling indicators, and proactively reach out to players who may be showing signs of gambling-related harm.
• Customer support: to respond to your queries, complaints, and requests, and to maintain a record of our communications with you for quality assurance purposes.
• Platform improvement and analytics: to analyse usage patterns, identify technical issues, improve game offerings, optimise user journeys, and develop new features — using aggregated, anonymised data wherever possible.

Our Privacy Commitments

These six principles define how h7777 treats your personal data at every stage of the account lifecycle.

4. Legal Basis for Processing

h7777 processes your personal data only where we have a valid legal basis to do so. The legal bases we rely on are:

• Contractual necessity: processing that is necessary to perform our contract with you, including operating your account, processing transactions, and providing customer support.
• Legal obligation: processing that is required to comply with applicable laws, including anti-money-laundering regulations, KYC obligations, and lawful requests from authorities.
• Legitimate interests: processing for purposes such as fraud prevention, platform security, responsible gaming monitoring, and service improvement, where our legitimate interests are not overridden by your rights.
• Consent: where you have freely given specific, informed consent to a particular processing activity, such as receiving marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing Your Information

h7777 does not sell, rent, or trade your personal information to any third party. We share your data only in the limited circumstances described below, and only to the extent necessary for the stated purpose.

Service Providers and Processors

h7777 engages trusted third-party service providers to assist in operating the Platform. These include our KYC verification partner, payment gateway operators for bKash, Nagad and card payments, cloud hosting and infrastructure providers, fraud detection services, and customer support software providers. All service providers are bound by data processing agreements that restrict them from using your data for any purpose other than providing services to h7777.

Legal and Regulatory Disclosures

h7777 may be required to disclose personal information to regulators, law enforcement agencies, courts, or other government authorities where required to do so by applicable law or a lawful court order. In all such cases, h7777 will disclose only the minimum information necessary to comply with the legal obligation and will, where legally permissible, notify the affected user of the disclosure.

Business Transfers

In the event that h7777 undergoes a merger, acquisition, or sale of all or part of its assets, your personal data may be transferred to the successor entity as part of that transaction. h7777 will ensure that any successor entity is bound by privacy obligations no less protective than those in this Policy, and will notify registered users of any such transfer where required by applicable law.

6. Cookies and Tracking Technologies

h7777 uses cookies and similar tracking technologies to operate the Platform, remember your preferences, maintain your login session, detect fraud, and analyse how players use the site. This section explains what cookies we use and how you can manage them.

Types of Cookies We Use

h7777 uses the following categories of cookies on the Platform:

• Strictly necessary cookies: essential for the Platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. These cannot be disabled without breaking core Platform functionality.
• Functional cookies: used to remember your preferences such as language selection, display settings, and last visited sections, so you do not need to reconfigure them on each visit.
• Analytics cookies: used to collect aggregated, anonymised information about how visitors use the Platform — such as which pages are most visited and where users navigate after landing. This data helps us improve the Platform.
• Security and fraud-detection cookies: used to identify suspicious behaviour patterns, detect bot traffic, and protect the Platform against automated attacks and account takeover attempts.

7. Data Security

h7777 takes the security of your personal data seriously. We implement and maintain a range of technical and organisational security measures designed to protect your information against unauthorised access, accidental loss, destruction, or alteration. Our security measures include: 256-bit SSL/TLS encryption on all data transmitted between your device and our servers; encryption of sensitive data fields (including payment details and identity document copies) at rest in our databases; strict internal access controls so that only authorised personnel with a legitimate operational need can access personal data; regular security audits and penetration testing of our Platform infrastructure; and two-factor authentication requirements for administrative access to our systems.

Despite these measures, no data transmission over the internet or data storage system can be guaranteed to be 100% secure. In the event of a personal data breach that poses a risk to your rights and freedoms, h7777 will notify affected users without undue delay and will take immediate steps to contain and remediate the breach. We strongly encourage all players to use a strong, unique password for their h7777 account and to enable two-factor authentication where available.

8. Data Retention

h7777 retains your personal data for no longer than is necessary for the purposes for which it was collected, subject to applicable legal retention obligations. Our standard retention periods are as follows:

• Account data: retained for the duration of your active account plus 5 years after account closure, to comply with anti-money-laundering record-keeping obligations.
• Transaction records: retained for 7 years from the date of each transaction, in line with standard financial record-keeping requirements.
• Customer support communications: retained for 3 years from the date of the last interaction, for quality assurance and dispute resolution purposes.

9. Your Privacy Rights

h7777 respects your rights in relation to your personal data. You may exercise the following rights at any time by contacting our support team at [email protected]:

• Right of access: you may request a copy of all personal data h7777 holds about you, along with information about how it is processed.
• Right to rectification: you may request correction of any inaccurate or incomplete personal data we hold about you.
• Right to erasure: you may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations that may require us to keep certain records.
• Right to restrict processing: you may request that we restrict the processing of your personal data in certain circumstances, for example while a data accuracy dispute is being resolved.
• Right to data portability: you may request a copy of the personal data you have provided to h7777 in a structured, commonly used, machine-readable format.
• Right to object: you may object to the processing of your personal data where we rely on legitimate interests as our legal basis, including objecting to receiving direct marketing communications.

10. Third-Party Links

The h7777 Platform may contain links to third-party websites or services, including game provider demonstration pages or payment partner information pages. h7777 is not responsible for the privacy practices of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit via a link from the h7777 Platform. This Privacy Policy applies only to personal data collected by h7777 through the h7777 Platform.

11. Children's Privacy

The h7777 Platform is strictly intended for adults aged 21 and above. h7777 does not knowingly collect personal information from anyone under the age of 21. If we become aware that personal data has been submitted by a person under the age of 21, we will take immediate steps to delete that data and close the associated account. If you believe that a minor has registered an h7777 account, please notify us immediately at [email protected].

12. International Data Transfers

h7777 primarily stores and processes personal data within secure data centres. In certain circumstances, your personal data may be transferred to, stored, or processed in countries outside Bangladesh, for example where we use cloud infrastructure or third-party service providers whose systems are located in other jurisdictions. In all such cases, h7777 ensures that appropriate safeguards are in place to protect your personal data, including contractual obligations on the receiving party that are at least as protective as this Policy.

13. Changes to This Privacy Policy

h7777 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users by posting a notice on the Platform. We encourage you to review this Policy periodically to stay informed about how we protect your personal data. Your continued use of the h7777 Platform after any update to this Policy constitutes your acceptance of the revised terms.

14. Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the way h7777 handles your personal data, please contact our dedicated privacy support team. We aim to respond to all privacy enquiries within 30 days. Contact: [email protected] (plain text — not a clickable link). Our support team is available 24 hours a day, 7 days a week.

When contacting us about a privacy matter, please include your registered username and a clear description of your request or concern. This will allow our team to locate your account data efficiently and respond to you as quickly as possible.